About this project:
Online video course for customer care training.
Developed training for the customer care team.
- Course Objectives:
– To reduce customer complaints by training telephone operators in customer service and phone etiquette.
– To train telephone operators and supervisors in the use of Simply Order, the new order entry system, and prepare them for its rollout.
- Project Management, Course Design Document, Script Writing, Facilitator Guide, e-Learning modules, Video Editing, LMS Development.
Authoring Programs: Word, Adobe Acrobat Pro, InVideo
Collaboration Tools: Google Workspace, Zoom, Trello
Learning Management System: Learndash
My role: Instructional Design Consultant, Project Manager, Content Developer, Video Editor